Overview Guide
Platform Overview Collaboration Built for Developers # ##
About Mattermost Mattermost is an open source platform for secure collaboration across the entire software development lifecycle. Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development. Founded in 2016, Mattermost’s open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community. The company serves over 800 customers, including Affirm, European Parliament, Nasdaq, Samsung, SAP, and the United States Air Force, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, and YC Continuity. To learn more, visit www.mattermost.com . “ We believe that open source will drive innovation in e nterprise messaging and collaboration just as it has for the infrastructure stack that powers the world’s largest companies.” Ali Rowghani YC Managing Partner Continuity A note from the CEO As organizations navigate the shift to always-on digital operations, teams that effectively align their people, tools, and processes across each stage of the development lifecycle are increasing their velocity, with improving delivery and gaining a strategic advantage. With developers reporting that nearly 40% of their workweek is wasted due to tool fragmentation, manual tasks, fragile workflows, and service-impacting incidents and outages, we see a huge opportunity to help every R&D team in the world improve their operations and productivity with collaboration solutions built specifically for the way they work. We’ve prepared this overview to explain exactly how we help R&D teams establish a collaboration layer that enables agile software development and improves their DevOps, Incident Response, CI/CD, and even Service Desk operations. But nothing beats experiencing it for yourself. We invite you to try the Mattermost platform and see how we can help increase your team’s productivity. Simply head to www.mattermost.com/trial to experience the full platform for free. With gratitude, Ian Tien Co-Founder and CEO of Mattermost
func (a * App) CreateChannel (c * request.Context, channel * model.Channel, addMember bool) (*model.Channel, *model.AppError) { channel.DisplayName = strings. TrimSpace (channel.DisplayName) sc , nErr := a. Srv().Store. Channel (). Save (channel, * a. Config ().TeamSettings.MaxChannelsPerTeam) if nErr != nil { var invErr * store.ErrInvalidInput var cErr * store.ErrConflict var ltErr * store.ErrLimitExceeded var appErr * model.AppError switch { case errors. As (nErr, & invErr): switch { case invErr.Entity == "Channel" && invErr.Field == "DeleteAt" : return nil , model. NewAppError ( "CreateChannel" , "store.sql_channel.save.archived_channel.app_error",ni l, "", http.StatusBadRequest) case invErr.Entity == "Channel" && invErr.Field == "Type" : return nil , model. NewAppError ( "CreateChannel" , "store.sql_channel.save.direct_channel.app_error", nil, "", http. StatusBadRequest) case invErr.Entity == "Channel" && invErr.Field == "Id" : return nil , model. NewAppError ( "CreateChannel" , "store.sql_channel.save_channel.existing.app_error",nil,"i d="+invErr.Value.(string),http.StatusBadRequest) } case errors. As (nErr, & cErr): return sc, model. NewAppError ( "CreateChannel" , store.ChannelExistsError, nil, cErr.Error(), http.StatusBadRequest) case errors. As (nErr, & ltErr): return nil , model. NewAppError ( "CreateChannel" , "store.sql_channel.save_channel.li mit.app_error",nil,ltErr.Error(),http.StatusBadRequest) case errors. As (nErr, & appErr): // in case we haven't converted to plain error. return nil ,appErr default : // last fallback in case it doesn't map to an existing app error. return nil , model. NewAppError ( "CreateChannel" , "app.channel.create_channel.internal_er ror", nil, nErr.Error(), http.StatusInternalServerError) } } Mastering digital operations is hard... and it’s only getting harder R&D teams continue to lead the shift to the agile, digital enterprise, but doing so is no easy feat. Companies recognize the critical role that these developers play. Still, mastering digital operations requires alignment across teams, tools, and processes across each stage of the development lifecycle — from planning and building software to releasing and maintaining it. But most of the existing tools are fragmented and siloed, while workflows are fragile and developers are frustrated by friction and misalignment. The numbers speak for themselves: Add to this the mounting pressure of incidents, emergencies, and shifting priorities, and it’s no wonder that fewer than 18% of software leaders say their teams are truly agile. Developers have tried using general-purpose collaboration tools to stitch together their digital operations, but it hasn’t worked. Constant workarounds lead to fragile processes and siloed data that keeps teams from optimizing production efforts while pulling resources away from development work. These tools simply lack the customization, extensibility, integration, and security required to unite the people with the processes and technologies modern development teams rely on. Make your work flow with Mattermost Unlike other solutions, Mattermost is explicitly built for R&D use cases. Our platform brings together team communication, task and project management, and workflow orchestration into a unified platform for agile software development. With Mattermost, developers can communicate, collaborate, and operate across tools and teams. We help you stay productive and collaborate outside of code by aligning your tools, people, and processes — all in one place. Mattermost has deep integrations with the tools you use every day, providing you with a single point of collaboration, so you have greater visibility and control of your team’s work. We provide open access to our source code, so your team has the power to customize solutions based upon their specific use cases, as well as playbooks and automation that you can define and adapt. We’re also the only solution that offers self-hosted and secure cloud deployment options so that you always have complete control over your data to meet the strictest security, privacy, and compliance requirements. Research shows that up to 16 hours a week — equivalent to 39% of a developer’s salaried time — is wasted due to tool fragmentation, manual tasks, and managing weakly defined workflows. “ Mattermost has brought modern c ollaboration to the whole organization.” David Rowe Manager of IT Systems Support
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Teams That Ship Fast Trust Mattermost 20 Languages / 1.5 million+ words translated Secure Integrated Developer-Centric Open Source Protecting your data is our #1 priority Designed to eliminate context switching Built for the way you work Innovation starts with open source From safeguarding intellectual property to ensuring national security, Mattermost is designed to help developers work faster and smarter while maintaining security and compliance. Mattermost provides a single point of collaboration that connects the best-of-breed developer tools your team uses every day and can be customized to fit your specific needs. Spend less time toggling between tools and more time coding and building. Mattermost is purpose-built to help development teams bring together communication, collaboration, and workflow management across your tools with features that help you collaborate when coding, sprint planning, deploying, and during outages and support escalations. We’re committed to open source and our community of over 4,000 contributors worldwide. We strive to be open and transparent in community engagement, including public visibility into the product roadmap and the ability to nominate features. Why Developers Mattermost Mattermost by the Numbers We’re committed to helping the world build better software by aligning teams, tools, and processes at every time scale. 800+ Global Customers 800,000+ Downloads & Workspaces 30,000+ Code Contributions 4,000+ Open Source Contributors 25,000+ GitHub Stars
Whether you’re building Mars Rovers, designing popular video games, protecting sensitive patient data, or developing the next big software innovation, Mattermost helps your team collaborate efficiently while keeping your data safe in your hands — and yours alone. Join teams around the world who have accelerated development and optimized production with Mattermost. Keeping Developers Agile and Aligned Across Industries Secure Collaboration Self-hosted and secure cloud deployment options enable complete control over your data so you can meet the strictest security, privacy, and compliance requirements. Added enterprise security features to help you gain a strategic advantage by balancing compliance and service assurance with development velocity. Test & QA Testing teams that support large, fast-moving dev teams are always stretched thin. Juggling different tools wastes time and increases the chances of bugs finding their way into production. Accelerate and simplify your QA with a collaboration platform for keeping QA and dev agile and aligned across the entire development cycle. Bring your testing tools, team, and workflows together for faster, more efficient testing and easily automate repetitive tasks to keep your team focused on shipping high-quality software. DevOps Track your product roadmap, plan features, and assign sprint tasks with ease and flexibility. Code socially, review PRs quickly with repository integrations, get input from peer groups, and build a community of practice to improve the quality of your code. Release with confidence — and on time — with process checklists, CI/CD monitoring, and automation. And when production incidents happen, prescribed processes help you resolve them quickly and make sure they don’t happen again. IT Service Desk IT teams handle tons of requests every day. But while the tools you have may be great for ticketing and tracking, they just weren’t made for team collaboration when an incident arises. With so many manual processes, disparate tools, and communications flying around channels like email, text, and phone, issues can go unaddressed and easily reoccur. Mattermost brings all your IT collaboration needs together into one platform. Your team stays aligned so you never miss a ticket, and your team gets the help they need faster than ever. CI/CD Collaborating on thousands — or millions — of lines of code requires tight alignment and coordination across teams and tools. Get visibility and control across your entire CI/CD pipeline with channel-based collaboration, tool integrations with two-way communication, automation, and bots to cut manual tasks. Document best practices and give teams checklist-based playbooks with clear accountability and automation for speed and accuracy. Centralize and automate notifications across your toolchain. Incident Resolution Whether you’re rolling back a release or recovering from a security breach, every second counts. But information siloes and weak processes can drag down your response time and leave customers at risk. Mattermost is the only team collaboration platform purpose-built for rapid incident response, with customizable playbooks designed to help your team automate incident response and keep your business running smoothly. Workflow Orchestration Digital operations make communication, visibility, and control easier across teams, processes, and tools. But fragmented workflows kill productivity. You need a solution built for real- time collaboration all the way through to long- term planning because different workflows span multiple time frames. Mattermost is your modern productivity stack for team alignment from end to end across the development lifecycle. APM & NPM Monitoring the health and performance of your environment will only get you so far without taking the proper action. Fix issues faster with a collaboration solution that integrates deeply with your APM and NPM tools. Now you can improve your response time with embedded alerts and notifications in a single space that gives teams full control and visibility without toggling between tools.
Unified user interface Connections Controls Playbooks Workflows & automation Boards Task & project management Channels Sync & async communications CCPA “ Using Mattermost offers a huge benefit in mission velocity and safety.” Major Justin Poole Chief of Innovation & Digital Air Crew Initiative Lead, Air Mobility Command Travis Air Force Base United States Air Force on Platform One CASE STUDY Platform One is the official DevSecOps program that encompasses a wide range of software, IT, and security teams in the Department of Defense. Mattermost provides the collaboration infrastructure for the USAF, which is deployed to over 20,000 users, with DoD levels of security. The USAF Air Mobility Command has used Mattermost to digitize the flight planning and approval process as part of the Digital Flight Crew initiative. All Air Mobility Command missions globally are processed through Mattermost, from flight plans and mission packages to electronic signatures. The USAF has been able to reduce fuel consumption and improve mission-critical pre-flight communications by using the more efficient and secure Mattermost platform. One Platform to Unite Devs, Ops, and Everything in Between The Mattermost platform brings team messaging, task and project management, and workflow management into a single collaboration platform with a unified user interface and familiar user experience. Through custom apps, plugins, open API, and webhooks, Mattermost integrates with your entire developer toolchain, enabling you to orchestrate sophisticated workflows and automate manual processes across your teams and tech. Our military-grade security, privacy, and compliance controls give you the highest protection from data breaches. More than just messaging Go beyond chat with a suite of tightly integrated productivity tools matched to common R&D processes – from planning sprints to managing releases to resolving production incidents. Open source and extensible by design Supported by a rich ecosystem of community-driven apps, an open API, and a developer framework so you can customize and enhance the platform to meet your unique needs. Communicate and collaborate any time, anywhere The only unified solution with a shared set of platform services and a powerful UI structured around channel-based communications, checklist-based process execution, and card-based task/project management. Built for your security, privacy, and compliance needs Choose from self-hosted or secure cloud deployment options that give you the controls you need when you need them.
The foundation of the Mattermost platform is channel-based collaboration. Channels are a seamless part of our platform architecture that is intuitive and easy to use. Channels bring all of your team’s communication together so you have full visibility and control. Mattermost Channels go beyond team messaging and connects your R&D tools and processes. With features like slash commands, code syntax highlighting, rich Markdown formatting, code snippets, and bot integrations, Channels are built specifically for developer collaboration and can be customized from the UI down to the extensions that developers rely on to work effectively. Channels All of your team’s communication in one place Channels Highlights Unlimited teams and channels 1:1 and group messaging Native audio calls and screenshare Continuous message archive Full history search Integrations with developer tools Automation, slash commands, and b ot integrations Rich Markdown formatting and code s nippets Stay connected, wherever you are Persistent channels and 1:1 group messaging, audio calls, screensharing, and file sharing works seamlessly across web, desktop, and mobile. Designed for the way developers work More than just messaging, Mattermost Channels allow developers to interface directly with third-party developer tools and use CLI-style commands, automation, and integrations to help you reduce context switching and stay in flow. An all-in-one productivity solution Channels are tightly integrated with Mattermost Playbooks and Boards so you can move easily from sprint planning and milestone tracking to pushing releases into production and automating rollback when incidents arise. Gain agility without sacrificing security Compliant with the strictest data privacy and regulatory policies, Mattermost gives you full control of your data with granular user and admin settings to keep your data safe and secure. # ##
Playbooks streamline complex, recurring processes that enable teams to achieve specific, predictable outcomes. Playbooks make any structured processes repeatable and predictable using checklists, triggers, automation, and tool integrations. But structured doesn’t mean inflexible; your playbooks are highly customizable to align with organizational practices. Use templates to quickly codify best practices, or build a playbook from scratch with capabilities to adjust on the fly during dynamic situations. Playbooks run side-by-side with Channels and increase stakeholder visibility. The dashboard provides status updates, identifies the commander, and clearly defines stakeholders and accountability. Continuous improvement is built into each playbook with learnings and retrospectives. Compliance requirements are addressed with programmatic history archive and export. Playbooks are critical in incident resolution to avoid and minimize costly business disruptions or software release processes to ship high-quality software on time. Playbooks Build it. Ship it. Fix it. Faster. Playbooks Highlights Customizable playbooks Prescribed and ad-hoc task ch ecklists Automated triggers & actions Deep integration with Channels Retrospective report Retrospective timeline Configurable templates Data export Status updates broadcast Reminder and countdown timer Stakeholder overview Aggregate analytics Orchestrate complex processes that span tools and teams Use configurable playbooks with built-in task checklists alongside real-time messaging so everyone knows what’s happening now and what to do next. Streamline with triggers and actions Automate repetitive work with a no-code framework so that your team can focus on the tasks that matter most – especially during critical workflows when the clock is ticking. Ensure quality and visibility Streamline and prescribe checklists so that each person follows best practices every time. Status updates take away the guesswork to make sure that stakeholders are kept informed without the noise. Improve with every iteration Retrace what happened and recognize takeaways with retrospective reports and timelines. Incorporate your learnings back into the playbook to make best practices repeatable and scalable. # ##
Boards offer familiar Kanban-style management to help teams achieve project milestones and manage projects and tasks of any size. Boards are perfect for tracking tasks for sprints and features in roadmap planning. Keep all every resource available and accessible, including documents, images, and links. With Boards, your team stays in sync and on schedule with project management that’s tightly integrated with channel-based collaboration. Increase visibility into milestones and task ownership across teams and projects with a flexible and adaptable framework tailored to how developers work. Boards Plan any project. Hit every milestone. Boards Highlights Kanban boards Multi-team views Project cards & tasks Unlimited custom attributes Group, filter, and sort tasks Customizable templates Archiving & backup snapshots Messaging and meeting integrations File sharing Meeting notes Priority labeling Manage every phase of DevOps Plan and collaborate on upcoming releases with roadmap boards. Manage builds with sprint boards. Deploy with confidence using a release board. Operate efficiently with service status boards. Stay in sync at every time scale. Open source and extensible Run Boards on your stack so you can control and upgrade at your pace – no need to worry about lock-in or deprecation. Achieve a new level of customization and extensibility with access to source code and join a community of over 4,000 contributors working every day to improve the platform. Customizable to fit every workflow Build your own boards or use included templates. Create custom views with group, filter, and sort to provide multiple perspectives. Specify unlimited custom properties per card, and tailor them to how your team works, from sprint planning to major product launches. # ##
Integrates Seamlessly with the Tools You Love Context switching can slow down even the fastest moving development teams. With powerful functionality and flexible developer options to integrate , connect , customize and extend the platform to fit your environments and unique workflows, Mattermost helps keep your team focused on the work, not toggling between tools. Apps Framework Interactive Messages Plugins REST API Slash Commands Modify Source Code Custom Bots Webhooks Zapier Support Developer toolkit to customize the user experience with lightweight add-ons that support complex user interactions via simple HTTP commands. Use interactive message buttons and menus directly in a channel with webhooks, custom slash commands, and plugins. Completely customize the user experience with deep, fully-integrated plugins written in Go. Build bots and other interactions for users, channels, and everything else that happens on your Mattermost server via a modern REST API that meets the OpenAPI specification. Turn any channel into a CLI — use built-in or custom slash commands to execute custom actions directly in the Mattermost UI. Modify source code to customize Mattermost to meet your specific needs. Deploy interactive bots to issue commands and receive responses directly in a channel. Build your own bot or browse what the community has to offer. Post to channels or listen for new messages with incoming & outgoing webhooks. Mattermost supports Zapier to enable connection to over 700 public cloud services, like Email, Gmail, GitHub, Jira, BitBucket, and Confluence.
Our Security Architecture & Practices Encryption in transit Encryption at rest Network and security hardening System monitoring Annual penetration testing Manual and automated source code reviews Regular security updates delivered to the community p rior to public disclosure Continual Commitment to the principles of GDPR and C CPA CVE Numbering Authority (CNA) Bug bounty program and Responsible Disclosure Po licy Meet the Strictest Security, Privacy, and Compliance Requirements Mattermost is the only solution that offers self-hosted and secure cloud deployment options. You always have complete control over your data, so you can meet the most demanding security, privacy, and compliance requirements — even the ability to deploy in an air-gapped environment. Mattermost is easily customized to meet your specific compliance requirements with fine-grained data retention, audit logs, and the ability to programmatically archive and export records. We provide full access controls and give teams the ability to set granular permissions to control access to sensitive data. Self-hosted Deployment & Database Ownership Retain full control over your company’s sensitive data with no third-party monitoring. Get a secure, on-premises installation in your data center with layered security options ( SSL, VPN and DMZ) You own the database (MySQL or PostgreSQL) and manage all internal controls Keep integration connections completely private for tools like Jenkins, Git, and Zoom Host on the secure cloud of your choice such as Azure or AWS – no need to send Active D irectory data over a public network Advanced Mobile Security Our mobile apps work with EMM solutions. Full source code is available for custom solutions. Built-in Identity & Access Controls Define granular controls for enterprise data archiving to keep data properly secured and accessed. Multi-factor authentication (MFA) Session duration configuration User and group provisioning via Active Directory and LDAP SAML-based single sign-on (SSO) Certificate-based authentication (CBA) Enterprise mobile management (EMM) Block message copy and file download Minimum app version Information Governance & Compliance Pull compliance reports on user conversations and behaviors. Audit logging enables oversight and protection of ethical boundaries. Global retention policies Compliance exports Role-based access control with custom permissions Custom terms of service (TOS) Block message contents from appearing in mobile application notifications
CASE STUDY CASE STUDY CASE STUDY CASE STUDY Fairphone makes phones designed for lower environmental impact. They needed a collaboration solution that could meet their strict security and data retention requirements, while also aligning with their open source philosophy. Mattermost has become a seamless part of the company’s workflows, improving both productivity and morale across the organization. The IT team has felt the biggest impact, primarily from the multiple tool integrations they have deployed. By integrating Mattermost with Nagios for infrastructure monitoring, they have greatly improved visibility and incident response times. Health-ISAC is a global, non-profit organization offering members a trusted community and forum for coordinating and sharing vital physical and cyber threat intelligence. But security concerns about many of the collaboration platforms on the market led to reduced usage and engagement among members. Mattermost offered the solution with the security profile that the H-ISAC community needed to confidently adopt it, including an Okta integration for SSO. Now, nearly all 4,000 list members actively communicate in Mattermost regularly. The platform has played an essential role in coordinating responses to wide-scale security incidents such as WannaCry and NotPetya. Ecommerce payment solution Affirm had struggled to keep their team connected with multiple, fragmented collaboration tools used across the organization. Consolidating on Mattermost provided a customized, unified experience that resulted in higher productivity and improved user satisfaction. Affirm integrated essential monitoring tools including Pagerduty and Rollbar with Mattermost to create a centralized notification channel and response process. Now they find and resolve problems before they impact users. The team also built a custom integration to pipe App Store reviews into Mattermost, enabling the team to to flag customer reviews that required immediate attention. Crossover Health provides accessible, affordable healthcare services to companies and individuals. With a distributed team spread across more than 44 locations throughout the United States, keeping patient data private and secure while enabling the team to collaborate is essential. Crossover rolled out Mattermost as a secure, HIPAA- compliant collaboration platform to keep teams connected. By using Mattermost to streamline IT support management and automate repetitive processes, the Crossover team has increased average support ticket resolution time by 99%. “ The greatest benefit of Mattermost is that i t unclutters our communication . We’ve been able to get rid of those pesky reply-to-all mail threads that drive everyone crazy.” Leo Makkinje Site Reliability Engineer
Create a Mattermost Workspace Today Within minutes you can unite your people, tools, and processes. Secure, open source, and made for developers. Try It Now Try It Now Cloud Get up and running immediately in your own private cloud instance. Self-Hosted Host Mattermost on your own infrastructure. func (a * App) CreateChannel (c * request.Context, channel * model.Channel, addMember bool) (*model.Channel, *model.AppError) { channel.DisplayName = strings. TrimSpace (channel.DisplayName) sc , nErr := a. Srv().Store. Channel (). Save (channel, * a. Config ().TeamSettings.MaxChannelsPerTeam) if nErr != nil { var invErr * store.ErrInvalidInput var cErr * store.ErrConflict var ltErr * store.ErrLimitExceeded var appErr * model.AppError switch { case errors. As (nErr, & invErr): switch { case invErr.Entity == "Channel" && invErr.Field == "DeleteAt" : return nil , model. NewAppError ( "CreateChannel" , "store.sql_channel.save.archived_channel.app_error",ni l, "", http.StatusBadRequest) case in vErr.Entity == "Channel" && invErr.Field == "Type" : return nil , model. NewAppError ( "CreateChannel" , "store.sql_channel.save.direct_channel.app_error",nil,"",http. StatusBadRequest) case in vErr.Entity == "Channel" && invErr.Field == "Id" : return nil , model. NewAppError ( "CreateChannel" , "store.sql_channel.save_channel.existing.app_error",nil,"i d="+invErr.Value.(string),http.StatusBadRequest) } c ase errors. As (nErr, & cErr): return sc, model. NewAppError ( "CreateChannel" , store.ChannelExistsError, nil, cErr.Error(), http.StatusBadRequest) case errors. As (nErr, & ltErr): return nil , model. NewAppError ( "CreateChannel" , "store.sql_channel.save_channel.li mit.app_error",nil,ltErr.Error(),http.StatusBadRequest) case errors. As (nErr, & appErr): // in case we haven't converted to plain error. return nil , appErr default : // last fallback in case it doesn't map to an existing app error. return nil , m odel. NewAppError ( "CreateChannel" , "app.channel.create_channel.internal_er ror",nil,nErr.Error(),http.StatusInternalServerError) } }
