CASE STUDY CASE STUDY CASE STUDY CASE STUDY Fairphone makes phones designed for lower environmental impact. They needed a collaboration solution that could meet their strict security and data retention requirements, while also aligning with their open source philosophy. Mattermost has become a seamless part of the company’s workflows, improving both productivity and morale across the organization. The IT team has felt the biggest impact, primarily from the multiple tool integrations they have deployed. By integrating Mattermost with Nagios for infrastructure monitoring, they have greatly improved visibility and incident response times. Health-ISAC is a global, non-profit organization offering members a trusted community and forum for coordinating and sharing vital physical and cyber threat intelligence. But security concerns about many of the collaboration platforms on the market led to reduced usage and engagement among members. Mattermost offered the solution with the security profile that the H-ISAC community needed to confidently adopt it, including an Okta integration for SSO. Now, nearly all 4,000 list members actively communicate in Mattermost regularly. The platform has played an essential role in coordinating responses to wide-scale security incidents such as WannaCry and NotPetya. Ecommerce payment solution Affirm had struggled to keep their team connected with multiple, fragmented collaboration tools used across the organization. Consolidating on Mattermost provided a customized, unified experience that resulted in higher productivity and improved user satisfaction. Affirm integrated essential monitoring tools including Pagerduty and Rollbar with Mattermost to create a centralized notification channel and response process. Now they find and resolve problems before they impact users. The team also built a custom integration to pipe App Store reviews into Mattermost, enabling the team to to flag customer reviews that required immediate attention. Crossover Health provides accessible, affordable healthcare services to companies and individuals. With a distributed team spread across more than 44 locations throughout the United States, keeping patient data private and secure while enabling the team to collaborate is essential. Crossover rolled out Mattermost as a secure, HIPAA- compliant collaboration platform to keep teams connected. By using Mattermost to streamline IT support management and automate repetitive processes, the Crossover team has increased average support ticket resolution time by 99%. “ The greatest benefit of Mattermost is that i t unclutters our communication . We’ve been able to get rid of those pesky reply-to-all mail threads that drive everyone crazy.” Leo Makkinje Site Reliability Engineer