22 Mattermost | Unblock Your Workflow Document and Refine Repeated Processes Poorly defined processes can lead to fragile workflows and also reduce your team’s ability to work asynchronously. Developers can get stuck waiting on others to complete their tasks or lose time searching for the answer to “What’s next?” Ensuring that repeated processes are clearly defined and documented, highly visible to all stakeholders, and easy to keep up-to- date when things change helps create more robust workflows for everyone. Invest in Fixing Broken Systems Finally, invest in fixing what’s broken. Tools that are out of date are a poor fit for your team’s needs. Technical debt can bring even the most productive teams to a screeching halt and push them into cycles of working and reworking on the same problems. Have a plan for working down technical debt, and invest in streamlining deployment processes that might be introducing friction into their daily work.